Features

Duet’s software interface means new employees can easily get up-to-speed quickly, which is important in this high-labor turnover industry. In fact, Duet offers the fastest training time in the industry.

Robust and flexible reporting allows you to stay in touch with your restaurant no matter where you are. Track item movement, top and bottom sellers, and more. Whether it’s running reports on new recipes or having the option to delete old orders by customers, you will be able to improve management with these reports and stay in compliance with local regulators. Available from any PC, laptop, tablet or even your smartphone.

Internet down? Power outage? A blip in Internet service? Duet’s seamless failover mode allows your users to keep taking orders, sending to the kitchen and processing payments offline. When Internet connectivity is restored, Duet automatically syncs back to the server in the background… no user-intervention is required.

Create a graphical representation of your entire restaurant. Multiple table groups are useful for servers to easily monitor their sections and front of house host staff can easily monitor the status of the entire restaurant from any tablet to ensure quick table turns.

With advances in dependable WiFi, it makes sense for you to have a solution where you can process orders from anywhere in your restaurant. Duet can also be used by servers for tableside ordering or to avoid long lines (line busting). This saves customers’ time, reduces ‘walkouts’ who tire of standing in line and maximizes the customer convenience.

Duet can be used as a stationary ordering device as well as a mobile ordering device. Not only does Duet offer restaurants a small footprint, but the fixed station configuration is extremely stable.

Use Duet’s unique fast printer switching to easily select a printer for guest checks and credit card receipts. A must for mobile order entry, this feature allows users to move from room to room and select a stationary or mobile printer for quicker processing of checks.

Whether it’s cash, credit card or auto-gratuities, Duet will help you comply with the complicated tip reporting requirements. Plus with Duet’s unlimited cloud storage, there’s no need to clear out old data, allowing reports to be run for any date range going back to the very first login of each employee.

Receive detailed reporting information for timeclock activity and employee sales and tips. Easily export wages, sales and tips to your favorite payroll service.

Making sure that your POS software is secure is an absolute must. Not only does it put your customers at ease, but it protects the one thing you can’t run a successful business without … your restaurant’s reputation. Duet’s out-of-scope payment architecture protects your customers’ data, helping you stay in compliance with the law and avoid hefty fines. Duet accepts most mobile payments such as ApplePay, AndroidPay, and SamsungPay for added security.

Maximize your business’ efficiency with streamlined modifiers and upsell prompts. Duet's unique interface makes it easy to take the order. Multi-column modifiers allow servers to conversationally interact with guests when entering cooking instructions and other modifiers.

Speed the flow of orders through the kitchen with Duet’s Kitchen Display System (KDS). Eliminate expensive consumables, paper and ribbons with an environmentally friendly display system. Track each order down to the second with a time counter that begins as soon as an order is submitted. Available with touchscreen displays and traditional bump bars.

Duet’s role permissions allow you to specify precisely which features in the system each user can access. Manage all roles and permissions from the Duet back office to control access to discounts, voids, tip revisions, reprints and more for complete, granular control of your system.

Provide complete control of each mobile device running the Duet POS client application. If a device goes missing, there’s no need to worry about security. You can instantly deactivate any device in the event of a table theft or accidental walkout.

From simple coffee shops to diners with thousands of items and modifiers, Duet offers extensive flexibility in creating menus. Specify which menu is available and pricing by time of day for happy hours, late night menus, Sunday brunches and more. With Duet’s cloud management, you can easily make these menu and price changes from anywhere you have an Internet connection.

Duet offers a best-in-class split check user interface. Easily split very large orders into individual checks with just a few touches. Move items between seats and even split shared items between customers. The fast split check capabilities reduce the time your guests have to wait and allow guests the flexibility of paying individually.

Notify your staff of important events banquets, parties and more via pop-ups on their tablets. Send these messages in an instant from anywhere that has Internet access.

Sent via email, cell phone and text message. Alerts include items such as reports of the purchase of high ticket items, overtime costs and VIP diners.

Automatically release/fire items by course, improving timing on service, turning tables faster, increasing operational flexibility and increasing customer satisfaction.

One touch “next round” ordering, quantity order, tag and reorder, quick tab pre-authorizations, finding an open tab to add or settle, and easy tab transfers deliver speed customers have come to expect. For example, bartenders can instantly locate any item, even in very large menus with thousands of items, using Duet's spot-search item locating feature. Plus, the “Fast Cash” payment button allows very fast transaction rates for cash & carry bar orders.